Administrative Care Coordination Unit (A.C.C.U.)

The role of the Administrative Care Coordination Unit (ACCU) staff is to help Medicaid recipients understand their benefits and to access and appropriately use the health care services provided through their Managed Care Organization (MCO).

Services include:

Help you understand your HealthChoice Benefits
Explain your MCO choices
Help you find an in-network primary care doctor or specialist
Link you to Medicaid transportation services
Explain out-of-network services
Explain annual right to change MCOs
Explain how to renew your Medicaid benefits
Help resolve billing issues
Explain how to keep your information updated
Explain how to get a new Medicaid card
Explain appeal & grievance rights
Provide Ombudsman Services

Eligibility:

Howard County Resident
HealthChoice or Medicaid Recipient

HOW TO CONTACT:

Phone: 410-313-7323

Fax: 410-313-5838

Email: accu@howardcountymd.gov

Hours of Operation:
Monday: 8:00 AM - 4:00 PM EDT
Tuesday: 8:00 AM - 4:00 PM EDT
Wednesday: 8:00 AM - 4:00 PM EDT
Thursday: 8:00 AM - 4:00 PM EDT
Friday: 8:00 AM - 4:00 PM EDT
Saturday: Closed & Sunday: Closed

The Ombudsman investigates disputes referred by the Division of Complaint Resolution between recipients and MCO's. For Assistance, please call 410-313-7323.

Resources:

CAREAPP

Howard County Health Department offers Administrative Care Coordinators to serve as a resource to help clients understand their insurance options and how to access services.

https://findhcresources.org/howard-county-health-department--columbia-m…